How to Build Trust with Your Audience Through Transparency

How to Build Trust with Your Audience Through Transparency

“Transparency” and “trust” are trendy marketing terms. Although there are differing views on their efficacy, it is nonetheless true that openness and honesty are the cornerstones of true relationships. Both in professional settings and interpersonal interactions, this is true.

In this post, we’ll talk about how being open and honest with your customers encourages them to interact with your company. We’ll also go over four pointers for putting this technique into practice. Let’s get going!

What Does Transparency in Business Mean?

Monitoring others has become incredibly simple thanks to social media. We openly discuss our personal and professional lives, and we often wonder why folks choose to stay off social media sites like Facebook, Instagram, and Twitter. Lack of an online presence frequently results in an ambiguous feeling of discomfort.

The recent generation has been influenced by the WikiLeaks and Edward Snowden revelations to link corruption with a lack of openness. Nonetheless, implementing openness might be difficult without being clear about what it actually entails.

Transparency, though it may mean different things to different people, primarily means keeping the general public properly informed about how your firm is conducted. This entails being trustworthy and responsible towards your clients and other stakeholders. In actuality, this could entail:

  • Describing the manufacturing process for your items
  • Include personal accounts from the creator or workers of your brand about how it all began
  • Regardless of how difficult or delicate the inquiries from your consumers are, providing honest answers
  • Encouraging open dialogue and constructive criticism

According to research by the PR company Edelman, the presence or absence of open and honest business practices was the most important element in determining a company’s trustworthiness for 83% of American consumers.

This is only logical. After all, honesty is the foundation of real-world interactions. In order for relationships to happen, we have to allow ourselves to be seen—really seen, in the words of Dr. Brené Brown, a vulnerability researcher and storyteller who studies human connection.

Transparency must be beneficial, just like criticism. You are not required to provide information if doing so won’t benefit you or your audience in any way.

4 Tips to Increase Trust Through Transparency

Understanding what transparency is and its advantages of it are one thing. It can be difficult to integrate this technique into your company’s culture, though. The following advice makes for a good place to launch from.

1. Develop trust through transparent business practices

Transparent company practices cover a wide range of topics, including workplace culture and how you handle users’ data. This is illustrated by a New York Times piece on Amazon’s unhygienic workspaces. Customers anticipate that your brand will uphold the same principles they do.

You must also employ real people if you want to create a transparent business. You should interact with them by paying site visits, urging them to speak up, and offering rewards to encourage sincerity. In other words, a full cultural shift may be necessary for your brand.

Transparency, as previously discussed, can also mean being upfront about the manufacturing process. For instance, posting a behind-the-scenes video of how your products are manufactured utilizing business procedures in line with those values can win you the devotion of your target clients, who may be eco-aware and sustainability-minded.

Having a privacy policy on your company website that details how users’ data is handled and hosting “open houses” where clients can observe how your business is operated in person are two other examples of how to be transparent with your business processes.

2. Establish Channels of Communication With Your Clients

Relationships are based on a foundation of transparency. Communication is necessary for accountability and sincerity. Making avenues for your clients to contact you is one approach to accomplish this.

Contact methods that fall under this category include live chat, phone, social media, and more. Creating these channels is important, but you also need to make sure that they are simple to use and that responses are given quickly. The number of your workforce providing customer service must expand as your company expands.

This can be expanded upon by regularly updating your blog with pertinent decisions that have an impact on your clients. Also, there needs to be internal and external communication about the values that your brand represents. Even when dealing with delicate and difficult subjects, your ideals should be clear in the way you handle situations.

To give an example, on February 16, 2016, Apple CEO Tim Cook sent a statement to customers addressing the FBI’s directive to unlock a terrorist’s phone. He gave an explanation for the company’s opposition, claiming that doing so would create a risky precedent that would compromise the security and privacy of their clients.

3. Implement Thought Leadership In Your Content Marketing

Transparency and thought leadership are two additional channels for connecting with your audience. One of the most significant assets in your firm is the sum of all the knowledge it has. These perceptions develop throughout time and are particular to each person.

This is a differentiator for your business, so you should encourage each individual to build their own personal brands and disseminate these ideas as thought leadership. By doing this, you may build relationships with your clients and win their trust.

It’s important to keep narcissistic self-promotion in check in this situation. You should promote authenticity and devotion to the overarching objectives of your brands. The goal of this technique is to build strong links and true relationships with clients.

Your clients can immediately detect if all of your publications are nothing more than filler, therefore your thought leadership should likewise provide genuine value. Real-world, delicate topics should also be brought up, but only after you have done your research. Otherwise, all you’ll be doing is making more noise.

Consistency is another element to take into account. Your clients must understand what to anticipate and when to expect it. This keeps customers interested in your company and gives you ongoing chances to interact with them.

The correct channels should be used to distribute your content, as a last step. To do this, you must go where your target market is. Start publishing there if your target audience is mostly teens and they frequent the most recent social media site.

4. Leverage Technology to Uncover New Insights

One final piece of advice for implementing transparency in your business is to use technology. We can now sift through ever-larger amounts of data to find novel insights thanks to artificial intelligence and machine learning. For instance, data from payroll or hiring processes can be mined and examined to find problems like gender pay discrepancies or a lack of diversity.

This expands on our earlier discussion about thought leadership. Depending on the size of your company, information obtained from your management, procedures, and customer interactions can be examined and shared with clients and the rest of your sector if it reveals practices that should be discontinued or methods that could be improved.


Building relationships requires time and work, particularly in business. But you must establish genuine ties with your customers in order to engage them effectively. You must establish channels of contact with your clients, cultivate a reputation for thought leadership, and use technology to unearth fresh insights if you want to do this.

Do you have any queries about establishing openness and trust? Please provide your feedback in the box below.