What does Warren Buffet say about reputation management?

What does Warren Buffet say about reputation management?

Warren Buffet famously said, “When a management with a reputation for brilliance tackles a business with a reputation for bad economics, it is the reputation of the business that remains intact.” It signifies that no matter how good the management or the marketing team is, even they cannot improve the reputation of a bad company. In other words, reputation management’s first step is building a great business. This starts with listening to your customers and resolving their issues and concerns in an appropriate way. This is why monitoring and management of customer feedback is a crucial part of any reputation management strategy.